1. Delete it in the app
Cana has no username or password: your account is created automatically on first launch and belongs to your device. To delete it:
- Open Cana.
- Go to You (the profile tab) and open Settings.
- Tap Delete account, then confirm with Delete account.
The account is closed at once: you are signed out, your profile disappears from parishes, and your content stops being shown to anyone.
2. If you no longer have the app
Write to support@didicomlab.com with the subject “Cana account deletion”. Include your profile ID if you have it (it looks like CANA-123 and is shown on the profile tab), and the approximate date you last used the app. We confirm the deletion by reply within 30 days.
Reinstalling Cana on the same Google account usually restores your account, after which you can delete it in the app as described above.
3. What is deleted
- your profile: name, username, avatar, Christian tradition, topics, reminders and chosen parish;
- messages you sent in parish rooms, and the photos and voice messages in them;
- your conversations with the AI spiritual guide, including transcripts of voice messages;
- candles, prayer intentions, streaks, points and reading-plan progress;
- support requests;
- device and session data, including push-notification tokens and approximate location.
4. When it is deleted
Everything listed above is hidden immediately when you delete the account and is permanently erased from our servers 30 days later. The 30 days exist only so that an account deleted by mistake can be restored on request; nothing is used during that time.
5. What is kept
Records of payments for Cana Plus (product, amount, date and the store's transaction identifier) are kept, separated from your profile, for as long as accounting and tax law require - up to 5 years. Card details are never received by Cana: they stay with Google Play or the App Store.
Deleting your account does not cancel a subscription. Cancel it in Google Play (Payments & subscriptions → Subscriptions) or in your Apple ID settings, so you are not charged again.
6. Questions
Write to support@didicomlab.com. See also the Privacy Policy.